p88 Privacy Policy — How We Collect, Use & Protect Your Data

p88 (referred to in this document as "p88", "we", "us", or "our") is the operator of the online gaming and sports betting platform accessible at p88.my. p88 acts as the data controller in respect of the personal information collected from users of the p88 Platform.

This Privacy Policy applies to all users of the p88 Platform, including registered account holders, visitors who browse p88.my without registering, and any individual who contacts p88 for customer support. By using the p88 Platform, you consent to the data practices described in this Privacy Policy.

If you have questions about how p88 handles your personal data, you may contact our data support team at any time via live chat, available 24 hours a day on the p88 Platform, or by emailing [email protected].

p88 collects personal data through several channels — directly from you when you register, through your use of the Platform, and automatically via technical tracking mechanisms. The categories of data we collect include:

p88 does not collect sensitive personal data such as racial or ethnic origin, religious beliefs, or health data unless specifically required for a responsible gaming intervention and provided voluntarily by the account holder.

p88 uses the personal data we collect for the following specific purposes:

• Account creation and management — to register your account, authenticate your identity at login, and maintain your account in good standing.
• Transaction processing — to process deposits, withdrawals, and bonus credits in Pakistani Rupees via JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, Visa, and Mastercard.
• Identity and age verification (KYC) — to confirm that you are aged 21 or above and that your identity matches your payment methods, in compliance with our international licensing obligations.
• Anti-Money Laundering (AML) compliance — to monitor transactions for suspicious activity, fulfil reporting obligations, and prevent the p88 Platform from being used for financial crime.
• Customer support — to respond to queries, manage disputes, and assist with account recovery through p88's live chat and email support channels.
• Responsible gaming — to monitor gaming behaviour for indicators of problem gambling, apply voluntary and mandatory limit tools, and reach out to users who may benefit from support resources.
• Platform improvement — to analyse aggregated, anonymised usage data for the purpose of enhancing platform design, game selection, and user experience.
• Marketing communications — to send promotional offers, bonus notifications, and platform updates to users who have opted into such communications. You may opt out at any time.
• Legal and regulatory compliance — to retain records and respond to requests from regulatory authorities under p88's international gaming license obligations.

p88 processes your personal data on the following legal grounds:

• Contractual necessity: Processing is necessary to perform the contract between you and p88 — that is, to operate your account and deliver the gaming services you have registered to use.
• Legal obligation: Processing is required for p88 to comply with applicable laws and the conditions of its international gaming license, including KYC, AML, and responsible gaming obligations.
• Legitimate interests: p88 may process certain data — such as technical and usage data — on the basis of its legitimate interest in operating a secure, fair, and commercially viable gaming platform, where this interest is not overridden by your privacy rights.
• Consent: Where p88 relies on your consent as the basis for processing (for example, marketing communications), you may withdraw that consent at any time without affecting the lawfulness of prior processing.

p88 uses cookies and similar tracking technologies to support the operation of the Platform. Cookies are small text files placed on your device when you visit p88.my. They help us maintain your login session, remember your preferences, and analyse Platform performance.

p88 uses the following categories of cookies:

• Strictly Necessary Cookies: Required for basic Platform functionality including login session management, security tokens, and shopping-cart-equivalent bet slip persistence. These cannot be disabled without rendering the Platform non-functional.
• Functional Cookies: Store your preferences such as language settings, display options, and notification choices to provide a more personalised experience.
• Analytical Cookies: Collect anonymised, aggregated data about how users navigate the p88 Platform — pages visited, features used, session duration — to help us improve the Platform. No personally identifiable data is transmitted to analytics providers.
• Marketing Cookies: Used to deliver relevant promotional content to you based on your engagement with p88. These are only deployed with your consent.

p88 does not sell your personal data. We share personal data only where necessary for the following specific purposes, and only with parties that are subject to appropriate data protection obligations:

• Payment processors: JazzCash, EasyPaisa, HBL, UBL, Meezan Bank, and card networks (Visa/Mastercard) receive the transaction-related data required to process your deposits and withdrawals.
• KYC and AML service providers: Specialist identity verification and anti-money laundering screening vendors who process your identity documents to fulfil our regulatory obligations.
• Game studios and content providers: When you play a live dealer game or slot provided by a third-party studio, your session identifier and relevant technical data are shared with that studio to deliver the game. No financial data is shared with studios.
• Regulatory authorities: p88 may be legally required to disclose certain data to the authority that issued our international gaming license, law enforcement agencies, or financial intelligence units where obligated by law.
• Customer support platforms: p88 uses a third-party live chat infrastructure to deliver 24/7 support. Chat transcripts and support tickets may be stored on that platform under a strict data processing agreement.

The p88 Platform operates under an international gaming license. As a result, some of your personal data may be transferred to, stored in, or processed in a country outside of Pakistan. Where such transfers occur, p88 ensures that appropriate safeguards are in place — including contractual data protection clauses with all receiving parties — to provide a level of data protection equivalent to that required under international standards.

By using the p88 Platform and accepting this Privacy Policy, you consent to the transfer of your personal data as described in this section.

p88 retains your personal data for as long as your account remains open and for a defined period after account closure, to meet legal and regulatory obligations. Our standard retention periods are as follows:

• Active account data: Retained for the full duration of your p88 account and for a minimum of five (5) years following account closure, in compliance with international AML and gaming license record-keeping requirements.
• Transaction records: Retained for a minimum of five (5) years from the date of each transaction.
• Support communications: Retained for up to three (3) years from the date of the interaction, or longer where a dispute is ongoing.
• Marketing opt-in data: Retained until you opt out of marketing communications, at which point it is promptly deleted from active marketing lists.
• Technical and usage data: Aggregated analytical data is retained indefinitely in anonymised form. Raw server log data is retained for up to 12 months.

After the applicable retention period expires, your personal data is securely deleted or anonymised so that it can no longer be associated with you as an identifiable individual.

p88 implements a layered security framework to protect your personal data from unauthorised access, accidental loss, disclosure, or destruction:

• All data transmitted between your device and p88 is encrypted using 256-bit SSL/TLS protocols.
• Account passwords are stored using one-way cryptographic hashing with individual salt values — making it computationally infeasible for anyone to reverse a stored password into its original form.
• Access to personal data within p88's internal systems is restricted on a strict need-to-know basis, with role-based access controls and audit logging of all data access events.
• Two-step verification via SMS OTP is available to all p88 account holders and is strongly recommended, particularly for users with linked JazzCash or EasyPaisa wallets.
• p88's infrastructure undergoes regular third-party security assessments and penetration testing.

As a p88 account holder, you have the following rights in relation to your personal data. To exercise any of these rights, contact our support team via live chat or email at [email protected].

p88 aims to respond to all data rights requests within thirty (30) calendar days. Where a request is complex or voluminous, we may extend this by an additional thirty days with prior notification to you.

The p88 Platform is strictly restricted to individuals aged 21 years and above. p88 does not knowingly collect, solicit, or process personal data from any person under the age of 21.

With your consent, p88 may send you promotional emails, SMS notifications, and in-platform messages about bonuses, new games, PSL-related cricket promotions, VIP events, and other p88 offers that may be of interest to you.

You may opt out of marketing communications at any time by:

• Updating your communication preferences in the Notifications section of your p88 account settings.
• Clicking the unsubscribe link in any p88 marketing email.
• Contacting the p88 support team via live chat and requesting removal from all marketing lists.

Opting out of marketing communications does not affect transactional communications, such as deposit confirmations, withdrawal notifications, or account security alerts, which p88 is required to send regardless of marketing preference.

The p88 Platform may reference or integrate third-party services — such as payment providers, live game studios, and support tools — that operate under their own privacy policies. p88 is not responsible for the data practices of these third parties, and we encourage you to review their privacy policies directly where relevant.

This Privacy Policy applies solely to data processed by p88 in connection with the p88 Platform at p88.my. It does not extend to any third-party website, service, or platform that may be linked to or integrated with p88.

p88 reserves the right to update this Privacy Policy from time to time to reflect changes in our data practices, legal obligations, or the services we offer. When material changes are made, p88 will notify registered users via an in-platform notice at least seven (7) days prior to the change taking effect, where operationally practicable.

The effective date at the top of this document indicates when the current version took effect. Your continued use of the p88 Platform following publication of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with any change, you should stop using the Platform and contact support to close your account.

If you have any questions, concerns, or requests relating to this Privacy Policy or the way p88 handles your personal data, please reach out to us through the following channels:

• Live Chat: Available 24/7 on every page of the p88 Platform. Average response time under 3 minutes.
• Support Email: [email protected] — for formal data rights requests and privacy-related enquiries, we recommend using email so you receive a written record of our response.

For data rights requests, please include your full name, registered email address, and a description of your request so we can verify your identity and process your request promptly. p88 will not action data rights requests that cannot be adequately verified as originating from the account holder.

You also have the right to lodge a complaint with the relevant regulatory or data protection authority under the jurisdiction of p88's international gaming license if you believe your data rights have not been respected.